Welcome to Quarendi LLC. This “Contact Us Policy” outlines the rules for users communicating with us, submitting inquiries, or requesting support while using this website.

  1. Contact Information

If you encounter any problems while using this website, placing an order, or obtaining services, you can contact us through the following methods:

Company: Quarendi LLC

Address: 9 NILES RD
AUSTIN, TX 78703

Phone: (737) 375-1954

Joseph@quarendi.shop
support@quarendi.shop

  1. Response Time

We typically respond within 24–48 hours of receiving your email.

Response time may be extended in the following situations:

Holidays or weekends
High volume of customer inquiries
Requirement for additional order or information verification

  1. Contact Content Requirements

To process your request more efficiently, please include the following information in your email:

Order number (if applicable)
Registered email address or email address used to place the order
Detailed description of the problem
Relevant screenshots or proof (if applicable)

  1. Scope of Communication

Customer service support includes, but is not limited to:

Order inquiries and status checks
Payment-related issues
Shipping and logistics issues
Return and refund requests
Website usage and technical support

  1. Statements from Unofficial Channels

Please note:

Quarendi LLC is not responsible for the accuracy of information from unofficial channels (such as third-party social media accounts or unauthorized websites).
We recommend that customers contact us only through the official website or official email address to ensure information security and service effectiveness.

  1. Malicious or Improper Use

We reserve the right to refuse to process the following types of requests:

Malicious harassment or repeated meaningless requests
Requests containing false information or fraudulent content
Violations of laws, regulations, or platform rules

  1. Information Security

Personal information provided when communicating with us will be protected in accordance with our privacy policy and will only be used for customer service purposes, not for unauthorized commercial purposes.

  1. Policy Updates

Quarendi LLC reserves the right to update or modify this “Contact Us Policy” at any time. Updates will take effect immediately upon posting on this page.