Quarendi LLC’s outdoor gear e-commerce platform (hereinafter referred to as “this website”) is committed to providing customers with high-quality tents, sleeping bags, and outdoor products. To protect consumer rights, the following refund and return policies are hereby established:

  1. Scope of Refund Application

Users may apply for a refund or return under the following conditions:

Return application within 30 days of receipt

Unused, undamaged goods, and in their original packaging

Tents, sleeping bags, and accessories are complete and free from man-made damage or contamination

Refunds may not be granted in the following situations:

Used goods or goods that affect resale

Orders exceeding the return period

Damage caused by improper personal use

  1. Refund Process
    User submits a return request and provides order information

Customer service approves the request and provides a return authorization (RMA)

User returns the goods as instructed

The warehouse receives and verifies the goods, and processes the refund within 7–10 business days

The refund will be returned to the original payment account; the specific arrival time depends on the bank or payment platform.

  1. Shipping Costs

Returns due to product quality issues or incorrect shipments will have their return shipping costs borne by this website.
Returns due to personal reasons (such as dislike or incorrect size) will have their return shipping costs borne by the customer.

  1. Return Address

Please send all returned items to the following address:

9 NILES RD
AUSTIN, TX 78703

Please clearly label the RMA number on the outside of the package; otherwise, processing may be delayed.

  1. Special Circumstances

After a refund request is approved, if the product is found to be significantly different from the description, we will prioritize processing a full refund.

If the returned item is damaged in transit, this website will assist in claiming compensation from the logistics company.

  1. Terms Updates

These Refund and Return Terms may be updated due to operational or policy changes. Updates will take effect immediately without prior notice.

By continuing to use this website, you acknowledge that you have read, understood, and agreed to these Refund and Return Terms.